The last few years have seen companies in the insurance ecosystem directing capital and talent towards meeting the goal of digitalization, thereby enabling operations and customer service online. Those who had proactively invested in their digital journey were rewarded with increased loyalty, persistency, and new business.

Then the pandemic ushered in a profound change. The forced shift to remote work and virtual interactions has accelerated digital adoption trends, creating an even greater need for insurers to double down on digitalization efforts while simultaneously reducing cost-to-serve.

For most, the crisis has provided a catalyst for adopting new capabilities to generate business insights and new tools to personalize products and services while concurrently entering into new partnerships to deliver incremental strategic value. For the remainder, it will be all about catching up or facing the undesirable proposition of becoming obsolete. 

What are some of the major transformation challenges that insurers are tackling to improve their competitive positioning? What strategies and tactics can firms use to overcome these challenges and continue the momentum gained over the past 12 months?

The Financial Times, in partnership with WNS, is delighted to host this exclusive, virtual webinar, gathering leading insurance executives from property & casualty, life & annuity and third-party administrators to reflect on the best strategies for 2021 and beyond. .

Understand

The big picture, not just the individual strands of the business you work in

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And build relationships with some of the biggest names in your industry

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New approaches and strategies to help win market share

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